Troubleshooting
Controller reboots on its own
Controller reboots when the electric lock is activated. Incorrect wire gauge: Use wires of the correct gauge that can handle the current required by both the controller and the electric lock without voltage fluctuations. Inadequate power supply: ...
Problems with connecting the electric lock
The electric lock is opened by releasing the exit button, not by pressing it. Incorrect setting of the button response type (C/NC or C/NO) in the controller: If the button is connected to the C/NO (normally open) contacts, change the response type in ...
Problems with Card Reading
The reader responds to the access card, but its code is not displayed in the system. No resource is specified for the control point: Check if the Reader resource is available in the controller's control point settings. The reader is connected to a ...
The controller is not connecting to the cloud service.
No physical connection: Verify that the Ethernet cable is connected to the controller. Check for network port indication. Check if the cable is disconnected or damaged. If using Wi-Fi connection, ensure that the connection is established to an active ...